Keep Your E-commerce Store Moving
Get trained Virtual Assistants and managed e-commerce support for the daily work that keeps your online store running.
E-commerce support
Store operations handled
Stop doing everything yourself
Your Store Shouldn't Need You for Every Task.
Running an online store means dealing with orders, customers, products, inventory, returns, marketing, and countless small tasks every day.
You shouldn't have to personally handle all of them. AfricAssist gives you trained e-commerce support so you can spend more time growing the business.
E-commerce Services
Support for the Work Behind Your Store
From daily store operations to customer support and marketing, your Virtual Assistant can take care of the work that keeps your business moving.
Order Management
Keep orders organized from purchase through fulfillment, including order checks, updates, follow-ups, and status tracking.
Customer Support
Handle customer questions, order updates, product inquiries, and routine support so customers get timely responses.
Product & Listing Management
Add products, update descriptions, manage images, check listings, and keep your online store information accurate.
Inventory Support
Monitor stock levels, identify low-stock products, update inventory records, and help keep your store organized.
Returns & Refunds
Help manage return requests, refund workflows, customer communication, and routine post-purchase tasks.
Social Media Content
Support your e-commerce marketing with content scheduling, captions, basic graphics, and social media posting.
Email Marketing
Assist with email campaigns, newsletters, customer communication, list management, and routine email marketing tasks.
Dropshipping Support
Support product research, order processing, supplier communication, customer updates, and day-to-day dropshipping tasks.
Platform Support
Shopify, Amazon & TikTok Shop Support
Whether you sell through Shopify, Amazon, or TikTok Shop, we can support the daily work behind your e-commerce operation.
TikTok Shop Support
Support with product listings, order management, customer support, inventory, content, promotions, affiliate tasks, and day-to-day TikTok Shop operations.
Shopify Support
Support with product uploads, order management, customer emails, inventory checks, returns, refunds, reporting, content, and other daily Shopify tasks.
Amazon Support
Get support with product listings, customer communication, order management, inventory checks, returns, reporting, and other Amazon seller tasks.
Flexible Coverage
Support Around Your Business Hours
Your customers do not always shop during your normal working hours. Choose the level of coverage your store needs.
Day Coverage
Reliable support during your main business and customer service hours.
Extended Coverage
Add evening, weekend, or additional coverage when your customers and operations need it.
24/7 Coverage
Build a dedicated team structure for continuous e-commerce operations, including weekends.
Keep Selling
Your Store Keeps Moving While You Sleep
Orders can come in after you close your laptop. Customers can send questions. Products can run low. Returns can come in.
With the right coverage, your e-commerce operation does not have to stop just because your workday has ended.
Discuss Your Coverage Needs
Why AfricAssist
More Than Just a Virtual Assistant
You get trained support backed by a managed team, not a marketplace where you are left to manage everything yourself.
Security & Compliance
Your business information and workflows are handled with security and compliance in mind.
Flexible Plans & Trial
Choose flexible hourly support, a dedicated Virtual Assistant, or a complete e-commerce team.
Thoughtful Matching
We match you with the right Virtual Assistant or team based on your work, skills needed, and business requirements.
Managed & Supervised
Your Virtual Assistant or team is supported and supervised by AfricAssist with ongoing oversight and quality checks.
Flexible Coverage
Support can be aligned with US and EU business hours, with weekend and overnight coverage available on selected plans.
How It Works
Get E-commerce Support in 3 Steps
Tell us what you need. We help you get the right support in place.
Start
Tell us about your store, your biggest time-wasters, and the type of support you need.
Onboard
We set up the right Virtual Assistant or team around your responsibilities, workflow, and goals.
Delegate
Start delegating while AfricAssist provides ongoing management, supervision, and support.
E-commerce Support Plans
Choose the Support Your Store Needs
Start small or build a complete e-commerce support team as your business grows.
Dedicated E-commerce Virtual Assistant
From $15/hour
Dedicated support for your store's daily operations.
- Dedicated Virtual Assistant
- Shopify, Amazon or TikTok Shop support
- Managed by AfricAssist
- Flexible hours
E-commerce Team
Custom
Multiple team members covering different e-commerce responsibilities.
- 2–3 Dedicated Virtual Assistants
- Multiple skill sets
- Store operations support
- Fully managed and supervised
24/7 E-commerce Operations
Custom
Build continuous coverage around your store and customer activity.
- Day, evening and overnight coverage
- Weekend coverage
- Multiple Virtual Assistants
- Fully managed by AfricAssist
Not Ready for a Long-Term Commitment?
Start with a one-week pilot. Get up to 10 hours of dedicated e-commerce support for a flat $69.
Start the $69 PilotLet's Talk
Tell Us About Your E-commerce Store
Tell us what you are currently handling, where you need help, and how much coverage your store needs.
FAQ
E-commerce Support Questions
Can you support Shopify, Amazon and TikTok Shop?
Yes. AfricAssist provides e-commerce support for Shopify, Amazon and TikTok Shop sellers, including product, order, customer support, inventory, content, and other day-to-day store tasks.
Can I hire one Virtual Assistant?
Yes. You can start with one dedicated Virtual Assistant and add more support as your business grows.
Can you provide evening or overnight support?
Yes. Extended, overnight, and weekend coverage can be arranged on selected plans.
Can you handle customer support?
Yes. Your Virtual Assistant can help with customer questions, order updates, returns, refunds, and routine support tasks.
Do I have to commit long term?
No. We offer flexible support options and a one-week pilot so you can evaluate the fit before making a longer commitment.
Spend Less Time Running the Store. More Time Growing It.
Get trained e-commerce support from a Virtual Assistant or build a complete team around your store.
Talk to AfricAssist